Company honored for providing superior customer experience in the healthcare industry

WESTBOROUGH, Mass., – (November 21, 2013) – Virtusa Corporation (NASDAQ: VRTU), a global business consulting and IT outsourcing company that combines innovation, technology leadership and industry solutions to transform the customer experience, today announced that it has received Frost & Sullivan’s 2013 Global Customer Value Leadership Award in System Integration for Enterprise Content Management (ECM) in Healthcare. This award is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products.

“As the healthcare industry continues to shift, marked by increased IT platforms and electronic documentation of information, easily-accessible ECM solutions for collaborating and managing data are becoming a necessity,” said Shruthi Parakkal, healthcare research analyst at Frost & Sullivan. “Virtusa is addressing this need, demonstrating clear leadership in the healthcare IT space through its robust technology solutions and acute focus on customer engagement, while concomitantly striving to reduce the total cost of operations.”

“We understand that given the rising costs for compliance and severe budget restrictions, today’s healthcare organizations require technology solutions that are cost-effective, scalable and customizable,” said Baskar Mohan, director – healthcare provider solutions, at Virtusa. “Customer experience management is critical in every industry we serve, and even more so in the healthcare space. Virtusa has always looked at enhancing the customer experience and with our arsenal of solution accelerators, we are well positioned to enable our clients to realize significant cost savings without compromising code quality.”

Virtusa was recognized for rendering operational excellence through its integrated technology solutions for healthcare management, providing enhanced value for customers with a holistic customer experience management program, and ensuring return on investment (ROI) for its customers. The company was also honored for its C3ORE (Complexity, Compliance, Change, Obstacles, Risk and Expense) platform for healthcare management which is an integrated technology solution for overcoming the challenges associated with complexity, compliance, and change management in the healthcare environment. C3ORE creates value for clients by increasing operational efficiency, optimizing cost of operations and improving agility.

“We are honored to receive this recognition from Frost & Sullivan for our commitment to creating exceptional value for our global clients in the healthcare space,” said Kris Canekeratne, chairman and CEO of Virtusa. “Our unique transformational approach combined with our advanced global delivery model enables us to implement innovative solutions for our clients that dramatically improves the customer experience, accelerates business outcomes, and creates demonstrable ROI.”

Frost & Sullivan’s awards recognize companies in a variety of global and regional markets for demonstrating outstanding achievement and superior performance in areas such as visionary innovation, competitive strategy, leadership and technology and product development. The company’s Customer Value Leadership Award recognizes a company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.

Services

Industries

Insights

Careers

About