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Preemptive Outsourcing

IT services company Virtusa takes a holistic, next-gen approach to IT outsourcing. And it’s working.

OVER THE LAST 15 YEARS, the global outsourcing sector has grown exponentially— it’s now a $104 billion industry, up from $45 billion in 2000, according to Statista, a company that aggregates industry data—yet there’s one issue that could be preventing even further expansion: a lack of satisfied clients. The reason for the unhappiness may have to do with different factors.

Harsha Kumar, Executive Vice President - Outsourcing Transformation Services, Virtusa talks about the need for Outsourcing operations to be more proactive, rather than the current approach of being reactive. Kumar highlights the four-pronged, ‘preemptive’ approach, which includes monitoring, agile DevOps, automation, and re-engineering, that can address many of the issues and lead to satisfied customers.

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