Darshana Pai

Head of Delivery Excellence and Transformation

Darshana Pai heads Head of Delivery Excellence and Transformation at Virtusa. The charter for this function is to create next-gen delivery platform powered by tools, automation and predictive analytics to achieve business goals. This scalable platform will help organization to deliver solutions to global customers with speed, quality and predictability. Delivery governance focuses on creating and auditing controls to ensure robust risk mitigation strategy.

Prior to this role, Darshana was heading Virtusa’s Banking and Financial Services (BFS) Business unit for Americas, Europe and Rest of World regions. She was responsible for enhancing customer experience through delivery excellence, employee engagement and growth of this SBU. She led a large team of professionals across delivery centers in Hyderabad, Chennai, Pune, Mumbai and onsite client locations. She also has extensive experience in running complex business and technology transformation programs delivering business outcomes to customers.

Darshana joined Virtusa as Hyderabad Center delivery head. In this role, she helped scale the center from 1000 employees to 3500 employees by building strong delivery leadership team, grooming talent from within and running campus recruitment and training programs.

For helping Virtusa’s clients solve the business problems that they face today through her experience and industry perspective, Darshana has been recognized by the industry and honored with:

“Women Leadership Achievement Award in the IT sector-2014” by the World Women Leadership Congress and Award (WWLCA).
“Women Achievers in IT-2014” award under the ‘Business leader’ category at INTEROP 2014. INTEROP is a leading global independent technology conference and platform.
Named as one of the “Top 20 Women in IT – 2014” by Dataquest magazine in the August 2014 issue.
“Best Woman Corporate Leader-2013” award by the Indo-American Chamber of Commerce (IACC).

Prior to joining Virtusa Corporation, Darshana worked in leadership positions for organizations such as Wipro, Capgemini, Satyam and Patni Computers over the last 20 years. She brings in varied professional experience from the IT Industry after having led large teams delivering multi-million-dollar IT solutions to customers in Retail & CPG, Finance, Energy & Utilities, Travel & Leisure, Logistics and Government sectors spread across Europe, US, Australia, Singapore and Japan. Darshana has travelled extensively across the globe and brings with her vast knowledge and experiences on people, culture, technology and business.

Darshana has a B.E. degree from Mumbai University, and has done her Masters in Technology from Indian Institute of Technology, Mumbai.